Frequently Asked Questions
Here are some of the most frequently asked questions. If there is anything you're unsure about please do not hesitate to get in touch. We would love to hear from you!
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Where can I buy BILLY shoes in the UK?
Right here on this web site!
From our Amazon Store
You can also purchase from our partner Specialkids.company
Are BILLY shoes AFO Friendly?
Customers who use AFOs have had a lot of success with our shoes, but unfortunately it is not a total guarantee. Folks with larger braces or who already have wider feet may not be able to use some of our current shoes because the shoes simply are unable to create enough volume inside to accommodate.
Despite popular belief, it is important to remember that many of our current shoes were not built specifically for AFO use. They were built under the banner of universal design, providing an alternative way to access entry into shoes, which is easier for everyone. The design inspiration came after company co-founder Billy Price broke his neck from a three-story fall and could no longer put his shoes on independently. There was nothing on the market that satisfied his needs, so he teamed with fellow co-founder Darin Donaldson and they decided to do something about it. The goal was to combine fashion with function—dissolve the line between adaptive and non-adaptive—and create mainstream shoes for the masses, yet still preserve the functionality for those that need it, like Billy. It turns out that the functionality that Billy was looking for also appeals to users of AFOs. And given the overwhelming response from the AFO community, BILLY Footwear continues to actively work toward making their shoes more AFO friendly.
We have wider shoes in women's, men's, kid's and toddler silhouettes. The shoes for toddlers and kids in the D|R Collection have design components making them more AFO friendly, yet still incorporate universal design for mass market appeal. The shoes are wider, a bit deeper, and have an internal lining that is more tear resistant, per customer input.
In terms of shoes made specifically for braces though, we have the Goat. Made in collaboration with Boston Orthotics & Prosthetics, our Goat AFO-Friendly Shoes have two removable insoles plus a removable wedge for extra depth. The shoes come in wide and extra wide, and have a durable lining, robust outsole, and short-wrap zipper allowing the toe to be reinforced.
See our most AFO-Friendly shoes
Are there different widths for BILLY shoes?
For women's shoes we offer a medium width (B), a wide width (D) and an extra wide width (3E).
For men's shoes we offer a medium width (D), a wide width (3E) and an extra wide width (6E).
We have medium (M), wide (W) and extra wide (XW) shoes in children's and toddler sizes.
We also have medium (M) and wide (W) sports shoes in children's sizes.
How do I measure my feet to determine my size?
Click here to go directly to our size charts.
The following video shows a method for measuring your feet, in addition to reading our size chart: Size Guide Video
When will my credit card be charged when I purchase through billyfootwear.uk?
We use Shopify as our e-commerce platform. Shopify charges a customer's credit card at the time of purchase.
Does billyfootwear.uk ship internationally?
No. However, you can purchase outside the UK from our partner specialkids.company
Please note that international shipments are subject to customs fees, duties, and import taxes. These additional duties may be levied by the customs authorities of the importing country. Each country treats foreign products differently.
Where does billyfootwear.uk ship from
We ship all of our products from our head office in Birmingham.
Unit F, Concorde House,
Union Drive,
Sutton Coldfield,
West Midlands, B73 5TE
When will my order be delivered?
Processing time – Please allow 2 business days for your order to be processed before shipping.
Once our fulfillment team processes your order, you will receive an automated email with your tracking number.
Can BILLY shoes be fitted with lifts?
YES! If a shoe needs to be raised due to a leg length difference, BILLY shoes can accommodate this. However, the BILLY brand does not have the necessary equipment to accomplish this task.
Do you offer boots?
Yes! We currently carry boots in toddler, children's, and women's sizes. Please check our online store.
Are your shoes machine washable?
If you want to wash your shoes, we recommend occasional hand washing. We advise against putting your shoes in the washing machine.
Can I order a pair of individual shoes in different sizes?
Please contact our service department: help@billyfootwear.uk or give us a call on (0121) 790 0130
What are your working hours?
Our customer service hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. If you contact us outside of these hours we'll get back to you just as soon as we can.